Warranty & Returns

Please note that as we are running down our Equine Fusion stock and selling at a discount price, we may not be able to offer an exchange should you decide you need another size.  Please choose carefully.

Note: Only product purchased through Easycare Down Under in Australia & Hoof Boots Australia may be returned to us for warranty issues.   If you have purchased elsewhere please return your product to the point of purchase.

The guarantee does not cover: 

• Adhesives and and packing material
• Discounted sale stock.  Bargain bin, factory seconds, or products that were purchased as used.
• Boots altered by heat fitting, used over steel, aluminum or composite horseshoes
• Damage inflicted by omnivorous horses, rodents, or ther unusual abuse
• Glue-on boots, shoes, products or accessories that are not in their original, unopened packaging. EasyCare Down Under& Hoof Boots Australia, at its sole discretion, may void the guarantee if glue-on products appear to have been removed from packaging. 

Australian customers note your consumers rights under the warranty sit alongside the consumer guarantees as provided by Australian Consumer Law.  

Return Policy for Boots sourced from Hoof Boots Australia & Easycare Down under

Any boots & accessories returned for assessment due to warranty issues must be clean and free of manure, urine & dirt. To assess them we need to handle them. The boots are washable.  If they are dirty please clean them prior to posting them to us.  If they are in a smelly & dirty state a cleaning fee of $20 will be charged prior to examination.  

Please note: When you are applying for a refund, you will only be refunded for the cost of the actual product not the postage costs as well. This postage cost can vary depending on how many items you are returning for credit. 

 Note:    Sizing issues.

Exchanges must be returned within 45 days of purchase. All postage costs for the return of product & resending another boot will be borne by the purchaser.  Please note on 

discounted stock we cannot guaruantee exchanges due to lack of stock.

Manufacturing Defect: If you are returning a boot due to a manufacturing defect, (within the 45 day warranty period that applies to manufacturing defects) and after inspection, the company deems the product faulty, then a replacement will be sent to you postage free. 

Refunds: If customers would like a refund and not an exchange products must be in new, unused condition, free of dirt and wear marks and returned with all packaging materials etc. Bank Fees will apply for refunding to credit cards and the original shipping costs will be deducted from your total refund. Products sent back for a refund must be returned to our warehouse within 45 days of purchase.

What do do prior to returning your product:

Prior to returning your boots please contact the office on 02 4457 3022 and notify us of your intention to return.  WHEN POSTING YOUR BOOTS INCLUDE A NOTE STATING WHY YOU ARE RETURNING THE BOOTS AND THE TAX INVOICE NUMBER ON YOUR RECEIPT.  If we are unable to identify the owner of the return we are not able to process your request.

Please contact us by phone first prior to posting the boots back as often a simple replacement part can be sent to you to speed up the process. 

Post to:

Hoof Boots Australia

P.O. Box 4012 Burrill Lake

NSW 2539 Australia.