Warranty & Returns
Products sourced from Easy care Down Under & Hoof Boots Australia are backed by the manufacturers' guarantees. If you are not completely satisfied with your product for any reason, Easycare Down under & Hoof Boots Australia will credit back the purchase price (excluding the original shipping and handling fee) within 45 days of purchase.
Note: Only product purchased through Easycare Down Under in Australia & Hoof Boots Australia may be returned to us for warranty issues. If you have purchased elsewhere please return your product to the point of purchase.
The guarantee does not cover:
Australian customers note your consumers rights under the warranty sit alongside the consumer guarantees as provided by Australian Consumer Law.
Return Policy for Boots sourced from Hoof Boots Australia & Easycare Down under
Any boots & accessories returned for assessment due to warranty issues must be clean and free of manure, urine & dirt. To assess them we need to handle them. The boots are washable. If they are dirty please clean them prior to posting them to us. If they are in a smelly & dirty state a cleaning fee of $20 will be charged prior to examination.
Please note: When you are applying for a refund, you will only be refunded for the cost of the actual product not the postage costs as well. This postage cost can vary depending on how many items you are returning for credit. Most of our boot styles on our webpage are a total costing which includes express postage in the total amount for all Australian locations. Please note we would therefore deduct the shipping costs from this total amount. See below for further information about our refund policy.
Note: Sizing issues.
We offer best advice based on the sizing charts and the manufacturer's advice but we are not physically there to measure your horse or to note hoof deformities which may influence boot fit or influence boot wear. If you feel you may need to exchange for sizing be sure to assess it as soon as you receive it, keep the boot clean and fit it on a surface that will not mark the sole. Boots returned for sizing exchanges must be in an unused condition.
Sizing: Exchanges must be returned within 45 days of purchase. We are happy to exchange for sizing issues but all postage costs for the return of new product & resending another boot will be borne by the purchaser.
Manufacturing Defect: If you are returning a boot due to a manufacturing defect, (within the 45 day warranty period that applies to manufacturing defects) and after inspection, the company deems the product faulty, then a replacement will be sent to you postage free.
Refunds: If customers would like a refund and not an exchange products must be in new, unused condition, free of dirt and wear marks and returned with all packaging materials etc. Bank Fees will apply for refunding to credit cards and the original shipping costs will be deducted from your total refund. Products sent back for a refund must be returned to our warehouse within 45 days of purchase.
What do do prior to returning your product:
Prior to returning your boots please contact the office on 02 4457 3022 and notify us of your intention to return. WHEN POSTING YOUR BOOTS INCLUDE A NOTE STATING WHY YOU ARE RETURNING THE BOOTS AND THE TAX INVOICE NUMBER ON YOUR RECEIPT. If we are unable to identify the owner of the return we are not able to process your request.
Please contact us by phone first prior to posting the boots back as often a simple replacement part can be sent to you to speed up the process.
Easycare Down Under
P.O. Box 4012 Burrill Lake
NSW 2539 Australia.