Warranty & Returns
Product sourced from Easycare Down Under is backed by the manufacturers' guarantees. If you are not completely satisfied with your product for any reason, Easycare Down under will credit back the purchase price (excluding the original shipping and handling fee) within 45 days of purchase
Note: Only product purchased through Easycare Down Under in Australia may be returned to us for warranty issues. If you have purchased elsewhere please return your product to the point of purchase.
The guarantee does not cover:
Australian customers note your consumers rights under the warranty sit alongside the consumer guarantees as provided by Australian Consumer Law.
Return Policy for Boots sourced from Hoof Boots Australia:
Any boots & accessories returned for assessment must be clean and free of manure, urine & dirt. To assess them we need to handle them. The boots are washable please clean them prior to posting them to us. If they are in a smelly & dirty state a cleaning fee of $20 will be charged prior to examination.
Please note: When you are applying for a refund, you will only be refunded for the cost of the actual product not the postage costs as well. This postage cost can vary depending on how many items you are returning for credit. Most of our boot styles on our webpage are a total costing which includes express postage in the total amount for all Australian locations. Please note we would therefore deduct the shipping costs from this total amount.
Exchanges due to sizing errors: Exchanges must be returned within 45 days of purchase.
We offer best advice based on the sizing charts and the manufacturer's advice but we are not physically there to measure your horse so the choice is ultimately up to the purchaser.
We are happy to exchange for sizing issues but all postage costs for the return of new product & resending another boot will be borne by the purchaser.
Boots returned for sizing exchanges must be in an "unused" condition. It is up to the customer to keep the boots clean and the soles unmarked when fitting them if they feel they may need to exchange them later.
If you are returning a boot due to a manufacturing defect, (within the 45 day warranty period) and after inspection the company deems the product faulty, then a replacement will be sent to you postage free.
Returns for credit only (refund of purchase price only): Products must be in new, unused condition, free of dirt and wear marks and returned with all packaging materials etc. Bank Fees will apply for refunding to credit cards and the original shipping costs will be deducted from your total refund.
What do do prior to returning your product:
Prior to returning your boots please contact the office on 02 4457 3022 during office hours and notify us of your intention to return.
Post your boots to the address below and include a note stating your wishes (i.e exchange or refund) and your tax invoice number from the original purchase.
Equethy Pty Ltd
(Hoof Boots Australia)
P.O. Box 4012 Burrill Lake
NSW 2539 Australia.
Please contact us by phone first prior to posting the boots back as often a simple replacement part can be sent to you to speed up the process.